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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q61-Q66):
NEW QUESTION # 61
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)
- A. configure Route teams and Skill targets
- B. configure Agent Route Groups
- C. configure the Administrators
- D. configure Agent Desk Settings
- E. configure Skill groups and Skill targets
Answer: B,E
NEW QUESTION # 62
How does CUCM function in CCE?
- A. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
- B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
- C. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
- D. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
Answer: D
NEW QUESTION # 63
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Scripting logic
- B. Skill target configuration
- C. Auto-answer
- D. CCE Web Admin
- E. Survivability
Answer: B,D
NEW QUESTION # 64
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Rogger
- B. DCCMP
- C. CVP
- D. PG
- E. Finesse
Answer: C,D
NEW QUESTION # 65
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Email
- B. Whisper coaching
- C. Desktop chat
- D. TeamMessage
Answer: C
NEW QUESTION # 66
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